Effective Date: June 12, 2026

Ships To: United States Only

Thank you for supporting independent, artisan craftsmanship! Because each piece of jewelry is meticulously handcrafted in our studio, we take extra care to ensure your heirloom arrives safely. Please review our shipping practices, timelines, and guidelines below.

  1. Processing & Production Times

Before your order ships, it requires time at the jeweler’s bench for final finishes, polishing, and secure packaging.

  • Ready-to-Ship Pieces: Items currently in stock are packaged and dispatched within 1 to 3 business days of cleared payment.
  • Made-to-Order & Custom Designs: Because we believe your jewelry should be as unique as you are, custom or made-to-order pieces require a dedicated production window. These items typically take 2 to 4 weeks to handcraft before they are ready to ship. Estimated creation timelines will be clearly stated on individual product pages or discussed during your custom consultation.
  • Order Splits: If your order contains both a ready-to-ship item and a made-to-order piece, the entire order will ship together once the final piece is completed, unless you request and purchase separate shipping.
  1. Domestic Shipping Rates & Delivery Estimates

We ship exclusively to addresses within the United States, including Alaska, Hawaii, and U.S. territories. All orders are shipped via trusted, secure carriers (such as USPS or UPS) and include full tracking.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 3 – 7 Business Days $11.00 (or “Free on orders over $100”)
Expedited Shipping 2 – 3 Business Days $18.00

 > Please Note: Delivery estimates are provided by the shipping carriers and are highly accurate, but transit times are not guaranteed. Shipping speeds apply after the product’s bench processing or production time is complete.

  1. Tracking Your Shipment

Once your jewelry piece is lovingly packed and its shipping label is created, you will receive an automatic email notification containing your tracking number. Please allow up to 24 hours for the carrier to scan the package and for the tracking information to update online.

  1. Lost, Delayed, or Missing Packages

We want your buying experience to be seamless, but once a package leaves our hands, it is in the care of the shipping carrier.

  • Delayed Packages: Holiday seasons, severe weather, or carrier backlogs may occasionally delay transit times. We appreciate your patience during these rare events.
  • Marked as Delivered but Missing: If your tracking number states your package was delivered but you cannot find it, please check with neighbors, look around side doors, or contact your local post office branch directly. Frequently, packages are scanned a day early by error.
  • Lost Shipments: If a package is officially deemed lost by the carrier after a tracking investigation, please contact us so we can assist you with a replacement or store credit.
  1. Damaged Shipments

We treat packaging as an extension of our art, wrapping every ring, necklace, and hair accessory securely to withstand transit. However, if your package arrives visibly damaged or your jewelry has suffered a structural issue during transit, please contact us within 48 hours of delivery.

To help us resolve the issue swiftly, please include:

  1. Your order number
  2. Clear photos of the damaged shipping box/mailer
  3. Clear photos of the damaged piece of jewelry
  4. Shipping Address Accuracy

Please double-check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error in your shipping details after completing your purchase, please email us immediately. We can easily update the address as long as the package has not yet been dispatched.

  1. Contact Us

If you have any questions about the shipping status of a specific piece or need help tracking a package, please reach out to the studio:

  • Email: urbanjule1@gmail.com
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM EST