Effective Date: June 12, 2026

At our studio, we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our online storefront.

  1. Information We Collect

When you visit our website or interact with our brand, we collect certain pieces of information to give you the best possible experience.

Information You Provide Directly

  • Order & Billing Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Account Information: If you choose to create a customer profile on our site, we securely store your login credentials and purchase history.
  • Communication Data: If you contact us via email, our website contact form, or direct messages regarding a custom order, a question, or a piece of jewelry, we collect your contact information and the contents of your message.

Information Collected Automatically

  • Device Information: When you browse our shop, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
  • Browsing Behavior: As you browse the site, we collect information about the individual web pages or jewelry pieces that you view, what websites or search terms referred you to our site, and data on how you interact with our shop.
  1. How We Use Your Information

We use the information we collect to fulfill your unique orders, maintain our business, and provide a deeply personalized service:

  • To Fulfill Orders: We use your order information to process payments, arrange for secure shipping, provide you with invoices and order confirmations, and handle any necessary sizing or returns.
  • To Communicate with You: We use your contact details to update you on your order status, answer your design inquiries, or discuss custom artisan jewelry requests.
  • To Protect Our Shop: We use automatically collected data (specifically IP addresses) to help us screen for potential risk or fraud.
  • With Your Consent (Marketing): If you opt-in to our newsletter, we may use your email address to send you updates about new collection launches, behind-the-bench studio stories, or exclusive promotions. You can unsubscribe at any time.
  1. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share your personal data with trusted service providers to help us run our online shop and fulfill your orders:

  • E-Commerce Platform: We partner with secure hosting and shopping cart platforms to power our online storefront.
  • Payment Processors: Your payment details are processed through encrypted, secure, PCI-compliant payment gateways. We never directly see or store your full credit card information.
  • Shipping Carriers: We share your name and shipping address with postal and courier services to ensure your jewelry pieces are delivered safely to your door.
  • Legal Compliance: Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.
  1. Cookies and Tracking Technologies

Our website uses “Cookies” (small data files placed on your device) to enhance your shopping experience. Cookies allow our shop to remember your cart items, recognize you when you return, and analyze our website traffic to improve our layout and product displays. You can choose to disable cookies through your individual browser settings, though doing so may affect some functionalities of our storefront.

  1. Data Retention

When you place an order through our website, we will maintain your order information for our internal business records (such as tax and accounting purposes) unless and until you ask us to delete this information.

  1. Your Rights

Depending on where you reside, you may have specific rights regarding your personal data. These include the right to access the personal information we hold about you, to request that it be corrected or updated, or to ask that your personal data be completely erased from our systems. If you would like to exercise any of these rights, please contact us using the information below.

  1. Security

The security of your personal information is incredibly important to us. We use industry-standard Secure Sockets Layer (SSL) encryption to protect sensitive data transmitted during checkout. While no method of transmission over the internet is 100% secure, we take all commercially acceptable measures to safeguard your information.

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

  1. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact us by email or mail:

  • Email: urbanjule1@gmail.com
  • Mailing Address: Urban Jule, 228 Philadelphia Avenue, Waynesboro, PA 17268